When you engage in activities aimed at aiding your colleagues in performing their tasks more effectively, you are offering internal customer service. The caliber of this service significantly influences the overall quality of client service provided to external customers.
Throughout this course, you will delve into the various types of internal customers and methods to recognize internal customer connections. Additionally, you’ll explore the significance of understanding your internal customers, discerning their expectations of you, and proactively addressing those expectations. Lastly, you’ll gain insights into the principles guiding the delivery of excellent internal customer service.
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