Front Office Skills – Administrative MA (Certification Pathway)

This course familiarizes students with the administrative scope of work for non-clinical medical office assistants and administrative skills used in medical facilities. Topics such as  inventory control, equipment maintenance, personnel interactions, and  general office procedures are discussed. Supervisory skill sets will be  introduced including interviewing skills, and staff management. An overview of  medical law and ethics will be provided including an introduction to basic HIPAA guidelines, ethics in the workplace, and the importance of proper and  legal documentation inpatient charts. Interpersonal communications skills and  proper workplace relationships with patients and fellow employees are covered. Front office skills including reception, appointment scheduling,  collection of payments, office accounting, various health insurance plans, and  telephone etiquette, mail processing, and correspondence are discussed.